Support

Codes are 8 characters, can be used once and expire after 24 hours. Ask your partner for a fresh code (they can tap "New code"). For safety, EachDuo only connects people in the same age group, and in that case we show the same message as for a wrong code.

Tap "Not me" on the connection card within 24 hours. The connection is undone immediately, nothing is kept, and your code changes. After 24 hours, unlink from Settings.

One of you subscribes in the app and Plus unlocks for both. Your partner does not need to buy anything. If you both subscribed by mistake, the app will suggest that one of you cancels in the store.

Subscriptions are managed by Apple or Google. Cancel in your device's subscription settings (App Store or Google Play). To restore on a new phone, open the Plus screen and tap "Restore purchases".

Free couples share 3 GB and Plus couples share 30 GB. Chat messages never count. You can delete photos or videos you no longer need, upgrade to Plus, or add a 100 GB storage add-on.

Settings → Export memories. We prepare a ZIP of your photos, chats and records and notify you when it is ready.

Settings → Unlink. Your chat and memories stay read-only for 60 days and each of you can export them. From day 61 they are locked, and they are deleted 180 days after unlinking.

Settings → Account → Delete account. See Delete your account for what is deleted and when, and how to ask us by email.

Only if both of you turn location on. It is off by default, and you can delete any saved place. For date ideas you can set a starting area instead of sharing live location.